TRAVEL SERVICES MANAGEMENT
| Course Code |
TSMT213 |
| Credits |
3.00 |
| Hours / Week |
3 |
Most of the exciting challenges in business today are occurring in the service sector. Under this climate of fierce competition, the management of travel services is a constant challenge. Travel service professionals and organizations not only require general business skills but also need to develop a good understanding of the various environmental factors which affect their operations. Service providers must pay special attention to the unique characteristics of their service delivery systems that differentiate them from others in order to position themselves for sustainable competitiveness. The intent of this course is to provide students with tools, techniques, and strategies necessary to improve the operational performance of service delivery in the travel services industry from a management perspective, and deals with a variety of complex issues facing managers.
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